General

Where are Lunadorii store?

Lunadorii stores are located in key malls in Indonesia in this following city as in Jakarta, Cilegon, Medan, Pekanbaru, Batam, Pontianak and Palembang (soon). Please see “STORES” on the menu for details on each location


How can I ask about my order?

We have a Customer Care Team that will gladly help you. You can send us a message us by going into the “CONTACT US” page and fill in the information required or simply contact us at:
Phone: +62 812 1001 3331
Email: [email protected]


Where do the brands/products come from?

The brands in Lunadorii are listed from Indonesia, but some of them are manufactured and formulated in Germany, Japan, and South Korea.


What is Lunadorii?

Lunadorii is a one stop beauty terminal that accommodates a huge selection of Indonesian cosmetic brands that is made with love for their consumers.


Are the products sold in Lunadorii Genuine?

Yes, we are authorized distributor for each brand represent in our store. All of the products sold in Lunadorii are fully registered with BPOM (Ministry Of Health).


How can I contact customer care?

You can send us a message us by going into the “CONTACT US” page and fill in the information required
or simply contact us at:
Phone: +62 812 1001 3331
Email: [email protected]


Delivery & Tracking

How do you deliver my orders?

Our deliver methods are using third party vendors, as in listed at our shipment information.


How long does it take to deliver my order?

The delivery time depends on the address you provide with your order. We may need 1 or 2 active day to process your order after payment has been done.


Can I use cash on delivery (COD) service?

You can purchase on hand at our offline store, but Currently Cash on Delivery (COD) is not accepted as payment for purchases at Lunadorii online.


Where do you deliver your products from?

For Lunadorii Online we ship and handling products from our central warehouse in Jakarta.


Search